Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually delivered within 3–7 business days.
Luzon: 5–10 days
Visayas & Mindanao: around 3–7 days
We’ll send you a tracking number once your package has been shipped so you can monitor its progress anytime.
Click on “My Account” at the top of the page, then select “Sign Up” or “Register.”
Fill in your details, and you’re all set! Creating an account lets you easily track orders and save your shipping information for faster checkout next time.
Go to your Account Page, then open “My Addresses.”
Click “Edit” next to your current address to update your shipping details. Don’t forget to save your changes before checking out your next order!
Once your order has been shipped, we’ll send you a tracking number via email or chat.
You can track your package through the courier’s website:
J&T Express: https://www.jtexpress.ph/track-and-trace
SPX (Shopee Xpress): https://spx.ph/en
Simply enter your tracking number to see your delivery status.
No, we do not store your credit card details. All credit card payments are securely processed by our trusted third-party provider, PayMaya.
The only information we keep on file is your shipping details (name, mobile number, and address) — so we can deliver your orders smoothly.
Yes, all of our items are 100% original and authentic. We do not sell fakes, knock-offs, or bootlegs — guaranteed or your money back.
Each order is carefully packed with bubble wrap, placed in a carton box, and sealed with fragile tape to ensure your items arrive safe and in perfect condition.
If you need to swap an item
Returns and Exchanges
If you wish to return an item due to a change of mind, please send us an email or message us on our Facebook page first. We’ll ask for a photo of the item for review.
Once approved, you may ship it back to our address. Please note that return shipping costs are shouldered by the buyer.
We’re sorry for the mix-up! Please send us an email or message us on our Facebook page and attach clear photos of the item you received.
Kindly allow up to 3 days for us to investigate. Once confirmed, we’ll ship the correct item at no extra cost.
We’ll also ask you to return the wrong item, and the return shipping fee will be fully covered — either through refund upon receipt or COD arrangement.
We’re sorry to hear that! Please refer to our Return Policy section for the return process.
You may choose to have the item replaced (if stock is available) or request a refund instead.
We’ll do our best to resolve the issue quickly and make sure you’re satisfied with your purchase.
We prefer that you ship your return through our courier partners, J&T Express or SPX (Shopee Xpress), for faster and more reliable processing.
We’ll provide you with the return address and instructions once your return request has been approved.
You can reach us anytime by sending an email to support@jonatshobbyshop.com or by messaging us directly on our Facebook page.
We’ll do our best to respond as quickly as possible to assist you with your concern
Please send us an email or message us on our Facebook page right away, and include your Order ID.
If your order hasn’t been shipped yet, we can still update your address.
If it’s already in transit, we’ll coordinate with the courier to try and have it returned or redirected whenever possible.
Yes, as long as your order has not yet been shipped.
Please send us an email or message us on our Facebook page as soon as possible, and include your Order ID so we can assist you quickly.
Currently, we don’t accept new pre-orders for sold-out items. However, if another buyer cancels their pre-order slot, we’ll offer it to the next interested customer.
Please follow our Facebook page for updates and announcements on available slots and restocks.